Privacy Policy
Last Updated: October 2024
pixelcraosan is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your information. By using our website and services, you agree to the practices described in this policy.
Data We Collect
Contact Information
- Name and email address
- Phone number (when provided)
- Course interests and inquiries
- Communication preferences
Usage Data
- IP address and browser type
- Pages visited and time spent
- Referring website information
- Device and operating system details
Communication Data
- Messages sent through contact forms
- Email correspondence
- Phone conversation records
- Consultation notes and preferences
Cookie Data
- Cookie preferences and settings
- Session information
- Analytics data (when consented)
- Marketing tracking (when consented)
Legal Basis for Processing
We process your data based on:
- Consent: For marketing communications and optional cookies
- Contract: To provide requested services and course information
- Legitimate Interest: For business operations and website improvement
- Legal Obligation: For tax records and regulatory compliance
How We Use Your Data
Service Delivery
Processing course applications, responding to inquiries, scheduling consultations, providing course materials, and facilitating communication about your enrollment.
Communication
Sending course updates, responding to questions, providing educational content, and sharing relevant program information with enrolled or prospective students.
Website Improvement
Analyzing website usage patterns, understanding visitor behavior, improving user experience, and optimizing content based on aggregate data.
Marketing (with consent)
Sending promotional materials about new courses, special offers, and relevant educational opportunities. You can opt-out at any time.
Data Retention
We retain your data for:
- Contact form submissions: 3 years
- Course enrollment records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: Until consent withdrawn
- Analytics data: 26 months (Google Analytics default)
Data Protection Measures
Security Measures
- SSL encryption for data transmission
- Secure server storage with access controls
- Regular security audits and updates
- Staff training on data protection
Breach Notification
In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities within 72 hours as required by regulations.
Third-Party Services
We work with trusted service providers:
- Google Analytics: Website analytics (anonymized data)
- Email Service: Communication management
- Hosting Provider: Secure website hosting
- Payment Processor: Transaction handling (when applicable)
These providers are contractually obligated to protect your data and use it only for specified purposes.
Your Rights
Access and Rectification
Request access to personal data we hold about you and correct any inaccuracies in your information.
Erasure and Portability
Request deletion of your data (subject to legal obligations) or receive your data in a portable format for transfer to another service.
Object and Restrict
Object to data processing for marketing purposes or request restriction of processing under certain circumstances.
Withdraw Consent
Withdraw consent for processing activities that require it, though this does not affect the lawfulness of processing based on consent before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, contact us:
Email: privacy@{domain}
Phone: +65 6254 8973
Address: 51 Goldhill Plaza, #07-10/11, Singapore 308900
We will respond to requests within 30 days. Identity verification may be required for security purposes.
International Data Transfers
Some service providers may process data outside Singapore. When this occurs, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions. Your data receives protection equivalent to Singapore's data protection standards.
Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or prominent website notices. The "Last Updated" date indicates when the policy was most recently revised.
Contact Us
For privacy-related questions or concerns:
pixelcraosan
51 Goldhill Plaza, #07-10/11
Singapore 308900
Email: privacy@{domain}
Phone: +65 6254 8973